Oliphant Terms & Conditions


Privacy & Security

WE USE THE INDUSTRY STANDARD ENCRYPTION PROTOCOL KNOWN AS SECURE SOCKET LAYER (SSL) TO KEEP YOUR ORDER INFORMATION SECURE.


Shipping Information

Currently all orders are shipped by UPS Ground Shipping. Provided the items ordered are in stock they usually ship from our Litchfield, CT warehouse within 48 hours of receipt. All orders received after 2pm will be processed the following business day. Please allow 3-5 additional days for ground shipping. We can also offer UPS Express 2nd Day shipping and UPS Express Overnight shipping for a fee. Please note the fees charged for express shipping will not be refunded in the event of a return. Please contact us if you wish to ship UPS Express 2nd Day or UPS Express Overnight.

Outside the US:

We can ship anywhere in the world but the shipping requires a custom quote. If you are located outside the continental US or the United Kingdom and are interested in placing an order for an item on the website please call our Connecticut office at (860-567-8199 or email us at sales@oliphantdesign.com and we will be happy to help you place an order..


Returns

At OLIPHANT your satisfaction and the merchandise quality are our highest priorities. We understand that it's sometimes necessary to return an item that doesn't fit the way you'd like; therefore, we've set up an easy way to make returns:

  1. E-mail customer service (sales@oliphantdesign.com) to obtain a Return Authorization (RA) number.
  2. Put OLIPHANT RETURN in the subject line
  3. Write this "RA number" on the outside of the package and send the item back to:
    OLIPHANT
    Attn: Returns Department
    29 West St
    PO Box 1690
    Litchfield, CT 06759

Please include the following information with your return: Your name, billing address, phone number, e-mail address (or this information for the person who placed the order, if it was a gift) and the date of purchase. Any shipping cost you incur to return the merchandise to us will not be refunded.

Once we receive your package, we will promptly exchange or refund (less our original shipping cost) as you instruct, provided the merchandise is in new and original condition with the tags and packaging intact.

Please note: Returns must be made within 14 days of original purchase. For all merchandise purchased by phone or online at www.oliphantdesign.com, we will issue a full refund (less your original shipping cost) within 14 days of purchase so long as a receipt is provided. Merchandise must be unworn and in new and original condition for full refund. Original shipping charges are not eligible for refund on orders that were shipped correctly. Refunds will be made in form of original payment. An exchange will be treated as a return and shipping will be charged. Please refer to www.oliphantdesign.com or e-mail us at sales@oliphantdesign.com to make sure that the merchandise you desire is still available.