It depends on where you are. We do our best to process and ship your orders as quickly as possible. Orders processed usually take 3-5 business days to arrive.

A shipping confirmation email with tracking information will be sent to your inbox as soon as your order is released from our warehouse.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

During holidays, sale events, and other peak times, please allow additional time to process your order.

Please contact us as soon as possible through our Customer Support Portal.

Yes, we offer immediate exchanges for domestic orders. Please submit your return or exchange request through our Returns Portal.

Once your request is submitted, a pre-paid return label along with your return information will be sent to your inbox.

Orders placed through exchange are only eligible for store credit return.

We do not offer exchanges for international orders at this time.

OLIPHANT does not offer price adjustments on any sales or promotions that occur before or after your order is placed.

Due to a high volume of orders and quick fulfillment times, orders placed during sales cannot be modified or canceled after purchase.

We cannot pricematch any of our items, so be sure to input your promo code at checkout.

Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.

If you incorrectly input your shipping address at checkout, please contact our customer service team immediately through our Customer Support Portal here

Yes, please select your shipping preference at checkout.
Shipping dates on expedited orders are provided by UPS and are subject to changes or delays based on UPS’s operations in your area.

We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, contact us HERE as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately we cannot reroute a package once it has shipped.

In the event your package is missing, please file a claim with the shipping carrier.

If an order is refused at delivery and returned to our warehouse, you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

All international orders are subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance. We are not responsible for customs or transit delays. Should you need more information prior to purchase please contact us at hello@oliphantdesign.com.

Orders can be returned within 30 days of receipt. Only eligible, unworn, and non-damaged items can be returned. If an item is marked final sale (as noted on your packing slip) it cannot be returned.

Any items returned after 45 days are ineligble for return, exchange or store credit.

To submit a return, please visit our Returns Portal.

Once your return request has been submitted, a return label along with the return information will be sent to your inbox.

All returns for refund are subject to a $10 restocking fee per return shipment.

Items purchased with our first-time discount code may be returned within 30 days of receipt. Any product marked as Final Sale cannot be returned or exchanged.

We do not cover international shipping which means return shipping will be the responsibility of the customer.

To return an order placed internationally, please ship your order back to the warehouse facility below:

45 Bantam Lake Road, Bantam, CT, 06750, United States

Be sure to submit a request here notifying our customer service team about your return by sending the tracking information along with your Order # and the item you're returning.

We do not cover exchange requests for international orders at this time.

Once your order has been placed, a confirmation email will be sent to your inbox. Once your item is ready to ship, a shipping notification along with your tracking number will also be sent to your inbox so that you may track your item.

Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 24 hours, please contact our team through our Customer Support portal here.

Please note, orders placed after 3PM Eastern Time on Friday will not ship until the following business day as our shipping facility is closed on weekends.

Our brick-and-mortar stores are located in Litchfield, CT and Charleston, SC. You may find more information about these store here.

We also sell our collection worldwide in specialty boutiques. If you would like to find a store that carries OLIPHANT in your area, please submit a request though our Customer Support portal and you'll receive a list of retailers near you.

Have a favorite store in mind that you would love to carry OLIPHANT? Please let us know!

E-gift cards can be purchased here. E-gift cards are only valid on our official website. All gift card sales are final. E-gift cards do not expire.

If you intend to purchase an e-gift card for someone else, you can either place the order with the recipient's email or forward the email to the intended recipient once it is sent to your inbox.

Once an e-gift card is purchased, a unique code will be sent to your inbox which can be copied and then pasted at checkout.

To start carrying our line, please submit your store information to wholesale@oliphantdesign.com

You may be requested to provide a copy of your business license or other information to further qualify your application. You will receive further information upon approval.

Any job inquiries should be sent directly to sales@oliphantdesign.com