We understand how frustrating this situation can be. Unfortunately, missing or incorrectly delivered packages do happen on occasion.
In this situation we recommend checking all possible delivery locations at your address. Also, asking your neighbors or your front desk to see if they may have received the package may help!
If your package still cannot be located, we kindly ask you to reach out to the mail carrier to verify the delivery address and request further information about your package’s delivery. They will have the most in depth information to assist you. You will also be able to submit a claim through their website with your tracking number.
At times packages may be marked as delivered up to a week before you receive them.
As a small business, we are unfortunately at the mercy of the mail carriers once your order leaves our facility and are not able to do much more aside from assisting you in submitting your claim. Please be sure to double check your shipping address when you place your order and always ship to a secure address!