Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. We do our best to process and ship your orders as quickly as possible. Orders processed usually take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
During holidays and peak time, please allow additional time to process your order.
You will receive a shipping confirmation email with tracking as soon as your order is released from our warehouse.
Yes, please select your shipping preference at checkout.
All international orders are subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance. We are not responsible for customs or transit delays. Should you need more information prior to purchase please contact us at firstname.lastname@example.org.
If an order is refused at delivery and returned to our warehouse, you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
We are not responsible for packages that are lost or damaged in transit. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at email@example.com as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately we cannot reroute a package once it has shipped. In the event your package does go missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Items returned past the 14 days will only be eligible for a store credit. Any items after 45 days will no longer be valid for return, exchange, or store credit.
Any item marked as Final Sale cannot be returned or exchanged. Should you have any questions prior to purchasing, we are always happy to assist at firstname.lastname@example.org.
To start your return please click here. You will need your order number and your shipping zip code to submit your return.
Due to Covid-19, all returns are experiencing processing delays and in accordance with guidelines from the CDC, state and local officials, all returns must be held for 48 hours prior to processing.
If you purchased your OLIPHANT item from a boutique, please contact them directly to coordinate a return.
Please allow 14 business days* from return shipment date to process your return and 5-7 additional days to appear on your credit card statement. Please note, during spring and summer seasons, it can take an additional 1-2 days for your return to be processed.
Items purchased with a discount code may be returned within 14 days of receipt. Any product marked as Final Sale cannot be returned or exchanged.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Please note we do not cover international shipping. This means return shipping will be the responsibility of the customer. Sale items may be returned for an exchange or OLIPHANT Store Credit only. Any item marked as Final Sale cannot be returned or exchanged. Should you have any questions prior to purchasing we are always happy to assist at email@example.com.
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.
Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item.
Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 24 hours, we are always available at firstname.lastname@example.org to assist.
We do our best to provide all size guides for each individual item. In general our pieces are designed to be easy fits and true to size. Should you need more specific measurements, we are always available at email@example.com to provide prior to purchase.
US General size guide: Extra Small: 0/2 Small: 4/6 Medium: 6/8 Large: 10/12 Extra Large: 12/14
You may sign up to receive a 15% discount off your first order. Please note this is for first time customers only and excludes all sale items.
OLIPHANT does not offer price adjustments on any sales or promotions that begin after your order is placed.
You may purchase a gift card. All gift are only valid on our official website. All gift card sales are final.
In order to better serve you and ensure that returns are processed in a timely manner, we require the use of our return label and a fee of $10.00 will be deducted from your refund or credit.
Our flagship stores are located in Litchfield, CT and Osterville, MA. We also sell our collection worldwide in specialty boutiques. If you would like to find a store that carries OLIPHANT in your area please contact us at firstname.lastname@example.org for a list of retailers near you. Have a favorite store in mind that you would love to carry OLIPHANT? Please let us know.