Shipping & Returns
🚚 Shipping
Orders placed with our Complimentary Shipping option have an estimated delivery window of 5 to 10 business days.
If you need your package by a specific date, we strongly recommend choosing one of the expedited shipping options. All delivery timelines are based off of UPS's estimates and UPS does not guarantee the timeline of any shipping options outside of UPS Next Day Air.
All orders placed with paid expedited shipping after 2 PM EST will be fulfilled on the following business day. We do not ship on the weekends or holidays.
OLIPHANT is not responsible for any transit delays, lost, stolen or damaged packages. Once a package has been scanned by the carrier, they are responsible for its delivery. As a small business, we cannot absorb carrier mistakes the way large corporations like Amazon can.
If your package has been lost, stolen, or damaged during delivery, you can file a claim directly through UPS here.
📦 Returns
To submit a return or exchange request and to view our full return policy please visit our Returns Portal here.
To ensure your return is handled as efficiently as possible, please submit all items from the same order within a single return request. We highly encourage using the provided return label, as this allows our returns team to process your items in a timely manner.
Once your return is received at our warehouse, refunds will be processed within 12 days. For those opting for an exchange, your request will be processed within 1 business day of receipt, while store credit will be issued within 2 business days.
As soon as your return has been handled by our team, you will receive a notification in your inbox indicating that your return request has been processed and resolved.
There is a $10 processing fee per package for refunds to original form of payment. This is deducted from the refund total at the time of processing.
All unworn, unused merchandise with the original tags attached that are accompanied by the original packing slip can be returned for a refund within 30 days of delivery. Please do not remove tags until you are sure that you are satisfied with your purchase. Items returned past 30 days, but within 45 days of receipt of order, are only eligible for store credit. 45 days after your order has been delivered, it will no longer be valid for return, exchange, or store credit.
Items that are marked final sale, damaged, worn, or sent back in unsuitable condition cannot be returned or exchanged and will be returned to the sender. Should you have any questions prior to purchasing, we are always happy to assist!
Questions? Contact our customer support team here.
Non-Returnable Items
- Gift cards
- Sale/Final sale items
- Visibly worn merchandise
- Earrings
- Extraneously damaged merchandise
- Items past the return window
- Merchandise without the original tags
- Merchandise not complete/missing accessories
If there is an issue with your order, we kindly ask that it is brought to our attention within 30 days of delivery.
If you purchased your OLIPHANT item from a boutique, please contact them directly to coordinate a return. We are not able to assist with any item that has not been purchased through our online store.
POLICY FOR INTERNATIONAL SHIPMENTS:
Shipping:
Any duties and customs associated with your package are not included in the purchase price of the item, and will be decided and billed to you by your local customs authority. We cannot advise on the cost of any potential duties as these vary by location and are outside of our purview.
All of the cost estimates are provided by the mail delivery services and we do not have control of those prices. We are not responsible for customs or transit delays.
Returns:
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 30 days of delivery. We do not cover international shipping which means return shipping will also be the responsibility of the customer.
To return an order placed internationally, please ship your order back to our warehouse facility below:
Returns OLIPHANT Design
45 Bantam Lake Road
Bantam, Connecticut, 06750, United States
Be sure to submit a request through our Returns Portal here.
We do not cover exchange shipping for international orders at this time.
Any item marked as Final Sale cannot be returned or exchanged.
Should you have any questions prior to purchasing, please reach out to our contact our Customer Support team here.