Shipping & Returns

 

Shipping  

All Free Shipping methods have a shipping window of 5-7 Business Days. If you need your package by a specific date, we strongly recommend choosing one of our expedited shipping options. Please note that our only guaranteed shipping methods are UPS 3-day, 2-day, Next Day Air Saver, and Next Day Air. All orders placed after 3pm EST will be fulfilled on the next Business Day, regardless of shipping method selected. 

Returns 
We always aim to make sure our customers love our products, but if you do need to return an item, we’re happy to help. All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. OLIPHANT has the right to refuse any merchandise that shows obvious signs of wear. Items returned past the 14 days will only be eligible for a store credit. Any items after 45 days will no longer be valid for return, exchange, or store credit.

Any item marked as Final Sale cannot be returned or exchanged. Should you have any questions prior to purchasing, we are always happy to assist at hello@oliphantdesign.com.

For exchanges or returns and to view our full policy please visit our returns center online at oliphant.returnscenter.com.

Due to Covid-19, all returns are experiencing processing delays and in accordance with guidelines from the CDC, state and local officials, all returns must be held for 48 hours prior to processing.

If you purchased your OLIPHANT item from a boutique, please contact them directly to coordinate a return.

Please allow 14 business days* from return shipment date to process your return and 5-7 additional days to appear on your credit card statement. Please note, during spring and summer seasons, it can take an additional 1-2 days for your return to be processed. 

In order to better serve you and ensure that returns are processed in a timely manner, we require the use of our return label and a fee of $10.00 will be deducted from your refund or credit. 

Non-returnable items: 
- Gift cards 
- Final Sale
- Worn Merchandise 
- Extraneously Damaged Merchandise

 

Items purchased with a discount code may be returned within 14 days of delivery. Any product marked as Final Sale cannot be returned or exchanged.

POLICY FOR INTERNATIONAL SHIPMENTS:

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Please note we do not cover international shipping. This means return shipping will be the responsibility of the customer. Sale items may be returned for an exchange or OLIPHANT Store Credit only. Any item marked as Final Sale cannot be returned or exchanged. Should you have any questions prior to purchasing we are always happy to assist at hello@oliphantdesign.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be sent to you. 

Shipping 
In order to better serve you and ensure that returns are processed in a timely manner, we require the use of our return label and a fee of $10.00 will be deducted from your refund or credit.