Shipping & Returns

Shipping

Orders placed with complimentary shipping have an estimated delivery window of 5 to 10 business days.

If you need your package by a specific date, we strongly recommend choosing one of the expedited shipping options. Please note that all delivery timelines are based off of UPS's estimates and UPS does not guarantee the timeline of any shipping options outside of UPS Next Day Air.

All orders placed with paid expedited shipping after 3 PM EST will be fulfilled on the following business day. We do not ship on the weekends or holidays. 

OLIPHANT is not responsible for any transit delays, lost, stolen or damaged packages. 

Returns 

To submit a return or exchange request and to view our full return policy please visit our Returns Portal here.

All unworn, unused merchandise with the original tags attached that are accompanied by the original packing slip can be returned for a refund within 14 days of delivery. Please do not remove tags until you are sure that you are satisfied with your purchase. Items returned past 14 days are only eligible for store credit.

There is a $10 return fee per package for shipping and processing refunds to original payment. This is deducted from the refund total at the time of processing.

After 30 days of delivery your order will no longer be valid for return, exchange, or store credit. Items that are Final Sale, damaged, worn, or sent back in unsuitable condition cannot be returned or exchanged and will be returned to the sender. Should you have any questions prior to purchasing, we are always happy to assist! Contact our Customer Support team here.

Non-Returnable Items

  • Gift cards

  • Sale/Final sale items

  • Visibly worn merchandise

  • Earrings

  • Extraneously damaged merchandise

  • Items past the return window

  • Merchandise without the original tags

  • Merchandise not complete/Missing accessories

Items purchased on sale are final sale and are not eligible for return or exchange.

If there is an issue with your order, we kindly ask that it is brought to our attention within 30 days of delivery. Please contact our Customer Support team here for further assistance.

If you purchased your OLIPHANT item from a boutique, please contact them directly to coordinate a return. We are not able to assist with any item that has not been purchased through our online store.

Please allow 10-14 business days from the date your return is delivered to our warehouse for your return to be processed. Once your return is processed a notification will be sent to your inbox signifying that your item has been processed. Please note, it may take up to 10 business days for your bank to process the refund and show the credit on your bank statement. If you have any questions regarding your return or refund, please reach out to our Customer Support team here or call us at 860.361.6900 during our business hours (Mon-Fri, 9 AM-5 PM EST).

POLICY FOR INTERNATIONAL SHIPMENTS:

Shipping:

Please note that any duties and customs associated with your package are not included in the purchase price of the item, and will be decided and billed to you by your local customs authority. We cannot advise on the cost of any potential duties as these vary by location and are outside of our purview. 

All of the cost estimates are provided by the mail delivery services and we do not have control of those prices. We are not responsible for customs or transit delays.

Returns:

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Please note, we do not cover international shipping which means return shipping will also be the responsibility of the customer.

To return an order placed internationally, please ship your order back to the warehouse facility below:

Returns OLIPHANT Design 

45 Bantam Lake Road

Bantam, Connecticut, 06750, United States

Be sure to submit a request through our Returns Portal here.

We do not cover exchange shipping for international orders at this time.

Any item marked as Final Sale cannot be returned or exchanged. Should you have any questions prior to purchasing we are always happy to assist! Contact our Customer Support team here.