Please reach out to our customer support team as soon as possible if you need to adjust your order. We will do our best to accommodate your request! Please note that orders that have been shipped are not eligible for adjustments.

Our team is always working hard to fulfill orders within 5-10 business days from the time of purchase. This timeline may increase during our busier seasons, holidays, or sales events! For more information please visit our Shipping and Returns page.

We are not able to offer price adjustments on any sales or promotions that occur before or after an order is placed. We are not able to price match other retailer’s prices. 

Once you sign up, your code should arrive in your inbox shortly! Sometimes these emails end up in the Spam or Promotions folders so we recommend checking there. If your welcome discount still is not in your inbox, please reach out to our customer support team for assistance.

Please note that discount codes are not automatically applied at check out. The discount code must be entered in the section labeled "Discount code or gift card" at checkout and click "Apply." Discount codes are only provided for first-time email subscribers and limited to one use.

Unfortunately, our system does not allow us to retroactively apply the discount code once an order has already been placed. However, we want to make sure you’re able to use it! The code is still active, so you are welcome to apply it to your next order with us. To use it, simply enter the code at checkout in the "Discount code" box.

Yes! Our customer support team is always available to answer any questions. You may also visit our Size Guide.

If you need to adjust your shipping address once your order is placed please contact our customer support team ASAP! You can notify our team of address changes here.

We are not able to change your shipping address once an order has been marked as shipped.

Orders placed with complimentary shipping typically ship within 5-7 business days from time of purchase, Monday - Friday. This timeline may increase during our busier seasons, holidays, or sales events!  

Orders do not ship out on weekends or on US postal holidays.

Yes! All expedited shipping options available for your delivery location will be noted during checkout. Expedited orders placed after 2 PM EST will be shipped the following business day. Orders do not ship out on weekends or on US postal holidays.

Please note that all shipping costs and delivery estimates are provided by UPS and subject to change and delays based on UPS’s operations in your area. Per UPS, the only guaranteed delivery timeline is via UPS Next Day Air.

We mainly ship via UPS, but depending on shipping location USPS may be used.

No, at this time UPS does not offer Saturday delivery through our website.

Once your order has been shipped, you will receive an emailed notification that contains your tracking number so you may follow your order’s progress. 

Orders placed with our complimentary shipping are sometimes marked as fulfilled and held for 1–2 business days before tracking becomes active. If the tracking does not become active after 2 business days, please reach out to our team here.

We understand how frustrating this situation can be. Unfortunately, missing or incorrectly delivered packages do happen on occasion.

In this situation we recommend checking all possible delivery locations at your address. Also, asking your neighbors or your front desk to see if they may have received the package may help!

If your package still cannot be located, we kindly ask you to reach out to the mail carrier to verify the delivery address and request further information about your package’s delivery. They will have the most in depth information to assist you. You will also be able to submit a claim through their website with your tracking number. 

At times packages may be marked as delivered up to a week before you receive them. 

As a small business, we are unfortunately at the mercy of the mail carriers once your order leaves our facility and are not able to do much more aside from assisting you in submitting your claim. Please be sure to double check your shipping address when you place your order, and always ship to a secure address!

OLIPHANT is not responsible for packages that are lost, stolen or damaged in transit.

Once your package has been scanned by the carrier, they are responsible for its delivery. As a small business, we cannot absorb carrier mistakes the way large corporations like Amazon can.

If your package has been lost, stolen, or damaged during delivery, you can file a claim directly through UPS here.

Yes, please see our full policy for international orders here. 

If you have any additional questions please review our full shipping policy or reach out to our customer support team here.

To submit a return or exchange please visit our Returns Portal. Once your request has been approved, you can access your return materials and track the progress of your return request.

We offer refunds on all eligible orders within 30 days of delivery. Eligible products can be returned for exchange or store credit within 45 days of delivery. All refunds issued to the original method of payment are subject to a $10 processing fee per shipment.

Once your return is received at our warehouse, refunds will be processed within 12 days. For those opting for an exchange, your request will be processed within 1 business day of receipt, while store credit will be issued within 2 business days.

Sale items, and items marked final sale cannot be returned. 

To ensure your returns are handled as efficiently as possible, please note that we ask customers to submit items from the same order within a single return request. At this time, items from multiple separate orders should not be combined into one box; each order needs to be processed with its own unique return label to ensure our returns team can resolve your request in a timely manner.

To submit a return or exchange please visit our Returns Portal.

Any item purchased during a special promotional sale is not eligible for return. We are not able to offer returns or exchanges on any products marked final sale. 

Items purchased with our first-time discount code may be returned for a refund within 14 days of delivery. 

Store credit will be issued in the form of an e-gift card. At times these emails may end up in the Promotions or Spam folders, so we recommend checking there! 

Each e-gift card has a unique code listed at the bottom that can be copied and then pasted into the “Discount code or Gift card” section during checkout. We are not able to retroactively apply gift cards to an order once it has been placed. 

If you are not able to locate your store credit, our Customer Support team is happy to assist you here.

Yes we do, however due to the recent rise in tariffs please note that any duties and customs associated with your package are not included in the purchase price of the item, and will be decided and billed to you by your local customs authority. We cannot advise on the cost of any potential duties as these vary by location and are outside of our purview. 

All of the cost estimates are provided by the mail delivery services and we do not have control of those prices. We are not responsible for customs or transit delays.

We do not cover international shipping which means return shipping will also be the responsibility of the customer.

To return an order placed internationally, please ship your order back to the warehouse facility below:

RETURNS OLIPHANT DESIGN

45 Bantam Lake Road, Bantam, CT, 06750, United States

Be sure to submit a request through our Returns Portal.

We do not cover exchange shipping for international orders at this time.

We would be happy to assist you to resolve any problems you may be experiencing with your order! You may reach out to our Customer Support team here. We kindly ask that any issue with your order is brought to our attention within 30 days of delivery. Please remember to treat our employees with respect and kindness, we are real people who are working to fix any issues you may be experiencing!  

Our team reserves the right to deny service to any individual who behaves in a disrespectful manner. 

Yes, we have two brick and mortar stores located in Litchfield, CT and Charleston, SC and would love for you to come visit us!

OLIPHANT is also sold worldwide in specialty boutiques! If you are interested in finding a location that carries OLIPHANT near you, please contact our Customer Support team and we will provide you with the closest retail locations to you if available. 

E-gift cards can be purchased here. E-gift cards are only valid on our official website. All gift card sales are final. E-gift cards do not expire.

If you intend to purchase an e-gift card for someone else, you can either place the order with the recipient's email or forward the email to the intended recipient once it is sent to your inbox.

Once an e-gift card is purchased, a unique code will be sent to your inbox which can be copied and then pasted into the “Discount code or Gift card” section during checkout. We are not able to retroactively apply gift cards to an order once it has been placed. 

Thank you, we would love to work with you! Please direct all wholesale inquiries to wholesale@oliphantdesign.com.

You may be requested to provide a copy of your business license or other information to further qualify your application. You will receive further information upon approval.

For all press or collaboration inquiries, please contact social@oliphantdesign.com