Final Sale Terms & Conditions

These Final Sale Terms & Conditions (“Final Sale Terms”) apply to items designated as “Final Sale” on our website, in cart, at checkout, on order confirmations, or on any related promotional materials.

1. Definition of Final Sale Items

“Final Sale” items include, but are not limited to:

Products displayed with a “Final Sale” label or badge on the product page, in collections, or elsewhere on the site.
Products whose cart or checkout messaging indicates that they are Final Sale.
Products purchased during a specific Final Sale or promotional event where the offer clearly states that all discounted items are Final Sale.

If an item is Final Sale, this designation will be clearly indicated before you complete your purchase.

2. No Returns, Exchanges, or Store Credit

Except where prohibited by law:

Final Sale items cannot be returned.
Final Sale items cannot be exchanged.
Final Sale items are not eligible for store credit or refunds.

This applies regardless of:

Fit, color, or style preference
Change of mind
Ordering multiple sizes to determine fit
Recipient not wanting or not using the item
Gift purchases where the recipient cannot use the item

Once a Final Sale order is placed and accepted, it is considered final.

3. Condition of Final Sale Items

All Final Sale items are new merchandise unless otherwise clearly indicated. Customers are responsible for reviewing:

Product descriptions
Size guides and measurements
Fabric and care details
Color notes and imagery (acknowledging that colors can appear differently across screens)

Minor variations in color, texture, or finish that are inherent to the materials or manufacturing process and are within normal tolerances do not constitute defects.

4. Exceptions — Damaged or Defective on Arrival

Our Final Sale policy does not limit your rights in the case of items that arrive materially damaged or defective.

If you believe your Final Sale item is damaged or defective upon receipt:

Contact us at oliphantdesignsupport.zendesk.com within 5 business days of delivery, as indicated by the carrier’s tracking.
Include your order number, a description of the issue, and clear photos of:
- The item
- The area of concern
- Any packaging damage, if applicable

We will review each case in good faith and, at our discretion, may offer one of the following:

A replacement of the same item (if available)
A repair or alteration suggestion
Store credit or refund, where appropriate

This exception does not apply to:

Normal wear and tear
Damage caused by improper care, cleaning, storage, or use
Slight variations in color, pattern, or fabric texture
Issues arising after the 5-day reporting window

5. Order Changes, Cancellations, and Price Adjustments

Because Final Sale items are often limited in quantity and offered at a reduced price:

Orders for Final Sale items cannot be modified or canceled once they have begun processing.
Price adjustments are not offered on purchases made before a Final Sale promotion begins, or after a promotion has ended.
We cannot retroactively apply Final Sale pricing or promotional discounts to orders placed outside of the promotional window.

If your order has not yet entered processing, we may be able to assist on a case-by-case basis; please contact us as soon as possible.

6. Bundles, Tiered Discounts, and Mixed Orders

If your order includes both Final Sale and non–Final Sale items:

Only items explicitly marked as Final Sale are subject to this policy.
Non–Final Sale items remain subject to our standard return policy.

In the case of tiered promotions or mixed baskets:

Any item designated Final Sale at the time of purchase will remain Final Sale, even if other parts of the order are returnable.
We reserve the right to identify Final Sale items on a line-item basis, even within a single order.

7. International Orders, Duties & Fees

For international orders:

Shipping charges, customs duties, import taxes, brokerage fees, and any other charges assessed by carriers or local authorities are the responsibility of the customer and are non-refundable.
Final Sale applies equally to domestic and international orders unless otherwise required by local law.

We strongly recommend reviewing our shipping and international policies before placing a Final Sale order.

8. Store Promotions and Limited-Time Events

From time to time, we may run limited-time promotions or sale events that designate certain items as Final Sale.

For such events:

The Final Sale designation will be clearly indicated in event messaging (e.g., banner, product page, cart, and/or checkout).
The start and end dates and times of the event will be specified, and Final Sale terms apply to all qualifying purchases made during that window.
We reserve the right to modify or end promotions early; however, any purchases already completed during the promotional period remain subject to these Final Sale Terms.

9. Policy Changes

We may update or modify these Final Sale Terms from time to time. The version in effect at the time of your purchase governs that order.

Changes will be posted to our website.
Continued use of our site and placement of orders following any update constitutes acceptance of the revised terms.

10. Questions or Assistance

If you have any questions about whether a particular item is Final Sale or about how these terms apply to your order, please contact:

Our support center: https://oliphantdesignsupport.zendesk.com/hc/en-us/requests/new

We’re happy to clarify before you complete your purchase.